During 2008, we continued to innovate throughout every area of our business. While upgrading and enhancing our range of products and services, we looked for ways to support our younger and older customers. We are ever conscious of the changing economic environment and how it impacts on our customers and this year we worked harder than ever to provide great value for money.

Our Customer Satisfaction Index target increased by 2 points in 2008. The increase reflects O2’s constant endeavour to meet our customers’ needs and drive and improve customer satisfaction at all levels.